Front Desk Clerk

UPDATED FOR 2025

Front Desk Clerks greet guests, manage reservations, check-ins, and check-outs, answer questions about hotel services and local attractions, handle guest requests, and resolve issues. This role is critical for a positive first impression and ensure a smooth guest experience in any hospitality business.

Category Hospitality / Tourism / Restaurants
State New Jersey (NJ)
Front Desk Clerk

In New Jersey, there is no state license required to work as a Front Desk Clerk. However, earning the Certified Front Desk Representative (CFDR) credential from the American Hotel & Lodging Educational Institute (AHLEI) can greatly enhance your employability and demonstrate your professionalism to employers.

Step-by-Step Guide

1

Obtain a High School Diploma or GED

A high school diploma or GED is typically required for a Front Desk Clerk position. Some hotels may prefer additional college courses or computer skills (such as reservation systems and office software).
2

Gain Customer Service Experience

Work in entry-level hospitality, retail, or customer service jobs to develop interpersonal, organizational, and communication skills. These experiences prepare you for guest interaction and problem-solving at the front desk.
3

Complete the START or Hotel Front Desk Training

Enroll in the START (Skills, Tasks, and Results Training) by AHLEI or other front desk training programs. These courses cover hotel procedures, reservation systems, guest service, and conflict resolution.
Cost: ~$125–$200 for START online (prices may vary; check current pricing).
4

Pass the CFDR Certification Exam

Take the CFDR (Certified Front Desk Representative) exam after completing the training.
  • Format: 30 multiple-choice questions
  • Passing score: 70%
  • Certificate valid for 5 years
  • Cost: ~$75–$90 for the exam (as of 2024)
5

Maintain Certification & Continue Professional Development

Renew your CFDR certification every five years by either retaking the exam or by fulfilling continuing education requirements as set by AHLEI. Stay up to date with industry standards and technology to advance your hospitality career.